Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at letsplay@littlesecretsex.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at
Our Returns Policy
Little Secret accepts returns for specific circumstances. We will accept returns that are covered under the Consumers Guarantees Act or Fair Trade Act, such as if there is a manufacturing fault.
Due to the nature of the products that we sell, we can't accept returns for change of mind purposes.
Please note: Under no circumstances do we on-sell returned items. They are returned to the manufacturer for fault analysis and replacement.
Faulty Products
Little Secret takes great pride in supplying New Zealanders and Australians with a quality range of sex toys, lingerie and performance enhancers. However, in some cases, our suppliers don't always get it right. If a customer receives a faulty product then we will put things right.
If you believe you received a faulty product, please ensure you check the batteries first as the majority of products that don't seem to be working are due to errors with batteries. Check the batteries are in the correct way, replace them with quality batteries or recharge your toy. Also check if there is a 'battery tab' included - if so, this little piece of paper needs to be removed before you use the item. If the batteries don't seem to be the issue, try holding down the 'on' button for 3-5 seconds. Some products come with a travel lock in place to prevent them from turning on accidentally.
In the event that there is a fault with your product, we are happy to replace your item. To arrange this, please contact us with the details of your fault within 7 days of purchase, with your order number.
Exchanges
Due to the nature of the products we sell, we cannot accept exchanges on any product unless you received the wrong item by mistake, or the exchange is covered under the Consumers Guarantees Act or Fair Trade Act.
Please read our sizing information carefully as we cannot exchange products that are too big or too small if the size is listed on the site.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Can I Cancel My Order?
If you decide to cancel your order after you have paid, you can do so if the order hasn't already been dispatched. Please contact us immediately with your order number.
We are unable to cancel an order which is already in transit with the courier.
If you are unsure about a purchase, please contact our customer care team before purchasing so our team can help answer any questions. We have someone available at all times to provide advice, recommendations or just talk through a product with you.
